Shipping and Returns

Shipping Policy

1. Shipping Destinations:
We ship our products worldwide, offering reliable delivery to businesses and customers across various regions.

2. Processing Time:

• Orders are processed within the same working day we receive the order or by the following working day after payment confirmation.

• For custom or bulk orders, processing times may vary. We will communicate estimated timelines during order confirmation.

3. Shipping Methods:
We partner with trusted couriers to ensure safe and timely delivery. Options include:

• Standard Shipping: Affordable and reliable for most destinations.

• Express Shipping: Fast delivery for urgent orders.
  Shipping costs will be calculated based on the order size, weight, and destination at checkout.

4. Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress in real time.

5. Customs and Duties:

• For international orders, customs duties and taxes may apply based on your country’s regulations.

• Customers are responsible for paying any applicable customs fees. Please check your local regulations before placing an order.

6. Damaged or Lost Shipments:
If your shipment is damaged or lost during transit, please contact us immediately. We will work with the courier to resolve the issue and, if applicable, provide a replacement or refund.

Returns Policy

1. Eligibility for Returns:
We accept returns for the following reasons:

• Defective or damaged products upon arrival.

• Incorrect items received.

• Unused and unopened products within 30 days of delivery (for retail customers only).

2. Non-Returnable Items:
The following items are not eligible for returns:

• Custom or bulk orders.

• Opened or used products.

• Items purchased on clearance or as part of special promotions.

3. Return Process:
To initiate a return:

1. Contact our support team at [email address] within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and, if applicable, photos of the product.

3. Once your return request is approved, we will provide instructions for shipping the product back.

4. Refunds and Replacements:

• Approved refunds will be processed within 7-10 business days after we receive and inspect the returned product.

• Refunds will be issued to your original payment method.

• For damaged or incorrect items, we can offer a replacement at no additional cost.

5. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).